Carol Hui Bridal Couture presents a diverse range of exquisite bridal gowns, encompassing various styles such as ball gowns, A-line gowns, mermaid gowns, and more. To ensure a personalized experience, we conduct a comprehensive questionnaire to analyze each customer's design preferences. Additionally, through our "talk-to-designer" process, all details will be confirmed, allowing for a collaborative decision-making approach. While the final style will be based on the designer's expertise, we strive to accommodate and incorporate the customer's preferences to the fullest extent possible.

We offer comprehensive services that include detailed questionnaires and personalized “talk-to-designer” consultations. Whether you have a clear vision or need inspiration, we will guide you through the entire process, from design conceptualization to production. We welcome your input if you are captivated by our existing designs or wish to make subtle adjustments.

We offer both ready-to-wear sizes and the option for customized tailor-made sizes. However, we highly recommend choosing a custom size to ensure the perfect fit. We will provide measurement guidance, and we guarantee that the measuring process will be easy to accomplish.

At Carol Hui Bridal Couture, we prioritize providing each customer with the perfect fit. To ensure accuracy, we offer personalized one-on-one measurement tutorials through online meetings. While we do provide a measurement chart for customers who are familiar with the process, we highly recommend conducting the measurements together with our team. This collaborative approach guarantees precise measurements and eliminates any potential errors.

Furthermore, we go the extra mile to ensure your satisfaction. A sample dress for size fitting will be delivered to your doorstep, allowing you to double-confirm the pattern and size before the final dress is made. This step provides an opportunity to make any necessary adjustments, ensuring that the dress will be tailored to your exact specifications.

1. The process begins with a questionnaire and “talk-to’designer” step to discuss your vision and preferences for your custom wedding dress.

2. We will then create a sketch of the dress for your approval, which will include fabric samples.

3. Once the design is approved, we will take your measurements and begin creating the dress.

4. We will have several fittings to ensure the dress fits perfectly before the final product is complete.

The cost of a custom wedding dress varies depending on the complexity of the design and the materials used.

Mostly, we offer dresses from 999 to 2999 USD.

Contact us for a quote.

Shipping costs may vary depending. Contact our customer service team for more information.

We have a no returns or exchanges policy. However, we understand that exceptional circumstances may arise. If you are extremely unsatisfied with your order, please contact our customer service team to explain the reasons behind your dissatisfaction. If deemed appropriate, we may offer a total refund.

We accept payments through PayPal, credit cards, and bank transfers.

Once the design has been confirmed, our customer service team will provide you with a link to our website via email. This link will direct you to the order page, where you will find a proforma purchase order (PO) that includes all the necessary design details. Simply review and confirm the details, then proceed to the checkout process to complete your order.

At Carol Hui Bridal Couture, the production and delivery time for custom-made gowns usually falls between 12 to 16 weeks. It's important to note that delivery times may differ depending on the shipping method and destination.

Absolutely! We offer free alterations during the design confirmation period to ensure that your gown fits you perfectly. However, please note that once the first installment has been made, we will charge an additional fee for any alterations requested. This fee covers the ongoing costs associated with making changes to the gown. For more detailed information regarding alterations and associated fees, we recommend reaching out to our customer service team.

Once we confirm your order and receive the first installment, we will send you regular email updates. These updates will provide a comprehensive acknowledgement of each stage of the dress creation process, including design, pattern making, draping, handcrafting, and packaging.

We want to ensure that you have complete peace of mind during the waiting period, and we strive to keep you well-informed every step of the way.

You can reach us via email, WhatsApp, Instagram, or using the contact form on our website. We provide prompt assistance and typically respond to inquiries within 24 hours. Whether you have questions, concerns, or need support of any kind, our dedicated customer service team is here to help.